dhk77's Privacy Policy

dhk77 ("we", "us", or "platform") is committed to ensuring a safe, transparent, and enjoyable online betting and casino experience for players in Bangladesh. This Privacy Policy ("Policy") explains what types of information we collect when you use our website and services, how we use it, and what steps we take to protect your privacy.

By using our services you are agreeing to the terms of this Policy. Please read this Policy carefully. If you have any questions, contact our support team.

1 What Information We Collect

When you register on the dhk77 platform, log in, or use any service, we may collect the types of information described below:

1.1 Personal Identity Information

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Username and password (stored in encrypted form)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps

1.3 Usage Information

• Game history, bet amounts, and results
• Login times and session duration
• Preferred game categories and usage patterns

1.4 Technical Information

• IP address and device type
• Browser information and operating system
• Information collected through cookies and similar tracking technologies
• Referrer URL and the path taken to reach the site

2 Purposes of Using Information

dhk77 uses collected information for the legitimate purposes listed below:

2.1 Account and Service Management

Your information is needed to create and maintain your account, verify logins, process deposits and withdrawals, and provide bonuses and promotions.

2.2 Security and Fraud Prevention

We analyze information to protect accounts, prevent unauthorized access, detect financial fraud, and comply with anti-money laundering (AML) obligations.

2.3 Service Improvement

We use anonymized statistics to improve the user experience, add new features, and test platform performance.

2.4 Communication and Support

We use your email or mobile number to resolve any issues you encounter, notify you of important policy changes, and respond to your support requests.

2.5 Responsible Gaming

By analyzing your gameplay patterns, we may provide responsible gaming support if any at-risk behavior is identified. To learn more, visit our Responsible Gaming page.

3 Information Sharing & Disclosure

dhk77 never sells or rents your personal information. However, information may be shared with third parties in the limited circumstances below:

3.1 Service Provider Partners

Only the necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), cybersecurity, and technology infrastructure management. These partners are contractually bound to uphold our privacy standards.

3.2 Legal Obligations

If we are required to disclose information due to a court order, government directive, or applicable legal requirement, we will do so. In such situations we will make every effort to notify you as far as possible.

3.3 Fraud and Security

Information may be shared with relevant authorities as needed to investigate serious fraud, criminal activity, or security threats.

4 Cookies & Tracking Technologies

The dhk77 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, remembering language preferences, and security verification. They cannot be disabled.

4.2 Functional Cookies

These cookies are used to improve your experience by remembering your preferences and usage patterns. They depend on your consent.

4.3 Analytics Cookies

These cookies are used to analyze site visit statistics, understand which pages are viewed most, and help improve the platform.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.

5 Data Retention & Security

5.1 Data Retention Period

We retain your information for as long as your account is active. Even after account closure, certain information may need to be kept for a defined period due to legal obligations, fraud prevention, and financial record requirements.

5.2 Security Measures

dhk77 has implemented industry-standard technical and organizational measures to protect your information:

• SSL Encryption: All data transfers between browser and server are encrypted
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept
• Two-Factor Verification: An additional verification process to strengthen account security
• Server Security: Regular security audits and measures to prevent unauthorized access
• Access Controls: Only a limited number of authorized staff have access to your information

While we maintain the highest security measures, no method on the internet is 100% secure. We therefore ask you to remain vigilant about your own account security.

6 Your Rights & Options

As a dhk77 user, you have the following rights over your own information:

6.1 Right to Access Information

You have the right to know what information we hold about you. Contact our support team and we will provide details of your information.

6.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request that it be corrected. This request can be made through account settings or via support.

6.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, we may need to retain some information due to legal obligations.

6.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can request to unsubscribe at any time through support. Transaction-related messages will continue.

6.5 Right to Close Account

You can request to close your account at any time. Any outstanding balance must be withdrawn before the account is closed. Some information may remain stored for legal reasons even after account closure.

7 Protection of Minors

dhk77 is strictly prohibited for anyone under the age of 21. We do not knowingly collect information from minors. If we become aware that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

Only those aged 21 or above are eligible to use our platform. Age verification is mandatory at the time of registration.

8 Third-Party Links & Services

The dhk77 platform may include content from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. These third-party services have their own privacy policies, which they publish on their platforms. dhk77 is not responsible for their policies.

Payment service providers such as bKash, Nagad, Rocket, and Upay have their own privacy policies, and your payment information is processed according to their terms.

9 Policy Changes & Updates

dhk77 reserves the right to change this Privacy Policy at any time. If there are any significant changes, we will notify you by email or through a notification on the platform.

If you continue to use the platform after changes have been made, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.

10 Applicable Law & Jurisdiction

This Privacy Policy is formulated in accordance with applicable international data protection standards and best practices in data privacy. Any disputes relating to the platform's policies will be resolved in accordance with the applicable legal framework.

We follow international-standard security protocols to protect user data and strive to maintain the highest level of transparency.